Privacy Policy

Last updated:28.03.2025

1. Introduction

Coinera ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, and share personal data when you access our website, use our virtual currency exchange, or engage with our depository wallet services. Our practices are designed to comply with Czech data protection regulations, the European Union’s General Data Protection Regulation (GDPR), and, where relevant, the Markets in Crypto-Assets (MiCA) requirements.

2. Scope

This Policy applies to:

• All personal data processed in connection with our website and services.
• Data collected directly from you, as well as data collected from third-party sources in compliance with applicable laws.
• Users, customers, and partners accessing our services.

3. Data We Collect

We may collect and process the following categories of personal data:

• Identification Data: Name, date of birth, government-issued identification numbers, and other identifiers.
• Contact Data: Email address, phone number, postal address, and other similar contact information.
• Account Data: Usernames, account numbers, transaction histories, and related financial information.
• Technical Data: IP addresses, device identifiers, browser type, operating system, and other technical details collected via cookies and other tracking technologies (see our Cookie Policy for further details).
• Usage Data: Details of your interactions with our services, including login data, navigation data, and preferences.
• Compliance Data: Information necessary for regulatory and AML/KYC procedures, including proof of address, records of transactions, source of funds, and risk assessments.

4. Legal Bases for Processing

We process your personal data on the following legal bases:

• Consent: For non-essential processing activities, such as marketing communications or performance cookies, where you have provided explicit consent.
• Contractual Necessity: To fulfill our contractual obligations to you, including account management and service delivery.
• Legal Obligations: To comply with legal and regulatory requirements, including AML/KYC obligations and MiCA guidelines.
• Legitimate Interests: For purposes such as fraud prevention, network security, and service improvements, where such interests are not overridden by your data protection rights.

5. How We Use Your Data

We use your personal data for various purposes, including but not limited to:

• Service Delivery: Managing your account, processing transactions, and providing customer support.
• Compliance and Risk Management: Meeting AML/KYC requirements, fraud detection, and other regulatory obligations.
• Communication: Sending you important service-related notifications, updates, and, where permitted, marketing communications.
• Improvement and Development: Analyzing service usage to enhance our offerings and user experience.
• Legal and Regulatory Obligations: Fulfilling our obligations under applicable laws, including MiCA where relevant.

6. Data Sharing and Disclosures

We may share your personal data with:

• Service Providers: Third-party vendors who assist with IT, security, compliance, payment processing, and other operational needs.
• Regulatory Authorities: Government bodies and regulators as required by law, for audits, or investigations.
• Business Partners: In connection with joint ventures or business arrangements, provided adequate safeguards are in place.
• Legal Recipients: In the event of a merger, acquisition, or other business restructuring, where the transfer of data is necessary.

All third-party partners are required to adhere to strict data protection standards consistent with this Privacy Policy and applicable laws.

7. Data Retention

We retain personal data for as long as necessary to:

• Fulfill the purposes for which it was collected.
• Comply with legal, regulatory, or contractual obligations.
• Resolve disputes or enforce our agreements.

Retention periods vary depending on the type of data and the purpose of processing.

8. Data Subject Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: Request information on the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data where applicable.
• Restriction: Request limitation of processing.
• Data Portability: Request the transfer of your data to another entity.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdrawal of Consent: Withdraw consent for processing non-essential data at any time.

To exercise these rights, please contact us using the details provided in Section 11. We may request additional information to verify your identity before processing your request.

9. Data Security

We implement robust technical and organizational measures to safeguard your personal data, including:

• Encryption of sensitive information.
• Regular security assessments and updates.
• Access controls and authentication procedures.
• Incident response protocols.

While we strive to protect your data, no security system is completely infallible, and we cannot guarantee absolute security.

10. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we will ensure that it is protected by appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs).
• Adequate data protection measures in accordance with applicable law.
• Binding corporate rules where appropriate.

11. Cookies and Similar Technologies

For details on our use of cookies and similar tracking technologies, please refer to ourCookie Policy .

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any material changes will be communicated via our website and, where appropriate, directly to you.

13. Contact Information

Coinera s.r.o.
Na Strzi 1702/65, Prague 4, Prague, 14000, Czech Republic
Email: [email protected]
Website: https://coinera.com
Support Hours: Monday–Friday, 09:00–17:00 CET